Delivery Information

Rhigi is operated by Dice Continental Ltd, Nigeria. Our customer support email is help@rhigi.com. Our Festac Central Hub is at 721 Road, C Close, Festac Town, Lagos, Nigeria.

Delivery choices

At checkout, customers may see one or more options based on their destination and the products in the cart. These may include Lagos Delivery, regional delivery across Nigeria and Direct Pickup from the Festac Central Hub.

Direct Pickup — Festac Central Hub

Pickup is free where offered. The pickup location is 721 Road, C Close, Festac Town, Lagos. Orders are usually ready within approximately one hour after payment and order confirmation, but customers should wait for a “Ready for Pickup” notification before travelling.

Pickup identification

The person collecting may be asked to present the order number, pickup confirmation, telephone number or valid identification. Where another person will collect, the customer should notify Rhigi in advance. Rhigi may refuse release where identity or authorisation cannot be reasonably confirmed.

Delivery tracking

Eligible orders include a Rhigi tracking page showing stages such as Order Placed, Order Confirmed, Preparing Order, Shipped, Out for Delivery and Delivered. Failed Delivery or Returned may appear where applicable. Courier tracking information may also be provided.

Failed delivery

If delivery fails because the recipient is unavailable, unreachable or the address is inaccessible, Rhigi or the courier may contact the customer to arrange another attempt, pickup or return. Reasonable additional charges may apply where the failure was caused by inaccurate information or customer unavailability and the charge is disclosed.

Large, fragile or restricted items

Some products require special handling, Lagos-only delivery or collection. These restrictions are displayed on the product page or checkout.