Warranty Policy (Electronics)

Rhigi is operated by Dice Continental Ltd, Nigeria. Our customer support email is help@rhigi.com. Our Festac Central Hub is at 721 Road, C Close, Festac Town, Lagos, Nigeria.

Scope

This policy applies to electronics and electrical products sold by Rhigi where a warranty is stated on the product page, invoice, packaging or manufacturer documentation. The applicable warranty period and provider may vary by product.

Manufacturer and seller warranties

A product may carry a manufacturer warranty, supplier warranty or Rhigi-supported warranty. Where the manufacturer provides service directly, Rhigi may assist with proof of purchase and referral. A commercial warranty is additional to, and does not replace, mandatory consumer rights relating to defective, unsafe or misdescribed goods.

What is generally covered

Manufacturing defects arising under normal use during the stated warranty period, subject to inspection and the applicable warranty terms.

What is generally excluded

• Accidental damage, impact, cracked screens or cosmetic damage after delivery.
• Liquid, moisture, fire, pest or environmental damage.
• Power surge, incorrect voltage, unsuitable charger, generator or inverter damage.
• Misuse, neglect, unauthorised modification, rooting, repair or installation.
• Consumable components and normal wear, including batteries where capacity loss is within normal limits.
• Loss of data, software incompatibility or third-party applications, unless expressly covered.
• Removed or altered serial numbers, seals or identification labels.

How to claim

Contact help@rhigi.com with the order number, product serial number, description of the fault and supporting photographs or video. Do not send the item until return instructions are issued.

Assessment and remedy

The item may be inspected or tested. Depending on the defect, warranty and applicable law, the remedy may be repair, replacement or refund. Data should be backed up and removed where possible before submission; servicing may erase stored information.

Turnaround

Warranty assessment and repair times depend on parts, diagnosis, manufacturer processes and transport. Rhigi will provide updates and act within a reasonable period.