Shipping Policy

Rhigi is operated by Dice Continental Ltd, Nigeria. Our customer support email is help@rhigi.com. Our Festac Central Hub is at 721 Road, C Close, Festac Town, Lagos, Nigeria.

Delivery coverage

Rhigi delivers within Nigeria. Available delivery methods and charges are calculated from the destination entered at checkout. Our delivery regions may include Lagos, South West, South East, South South, FCT Abuja, North Central, North West and North East.

Product delivery restrictions

Products marked Lagos Only can be ordered only to eligible Lagos delivery addresses. Products marked Nationwide Delivery may be delivered to supported locations across Nigeria. A mixed cart may be limited by the most restrictive product in the order.

Delivery estimates

Any delivery timeframe displayed on the website is an estimate, not a guaranteed appointment, unless Rhigi expressly confirms otherwise in writing. Delivery time begins after payment confirmation, stock verification and order processing. Remote locations, public holidays, severe weather, road disruption, security incidents and courier delays may extend delivery time.

Shipping charges

Shipping charges are shown before an order is placed and may vary by destination, package size, product type and delivery partner. Where multiple packages are required, Rhigi may ship them separately without increasing the accepted delivery charge unless the customer approves a revised charge.

Address and phone accuracy

Customers must provide a complete and accurate delivery address and reachable telephone number. Rhigi is not responsible for delays caused by incorrect or incomplete information. Additional delivery costs caused by a customer-requested address change or repeated failed delivery may be charged where reasonable and disclosed.

Delivery confirmation and inspection

Customers should inspect the package at delivery where reasonably possible. Visible damage, missing items or an incorrect item should be reported promptly with photographs or video where available. Signing or confirming delivery does not remove rights relating to concealed defects or statutory consumer protection.

Risk and ownership

Risk of accidental loss generally passes when the order is delivered to the customer or an authorised recipient at the delivery address. Ownership passes after Rhigi receives full payment and the goods are delivered, subject to applicable law.