Payment & Security

Rhigi is operated by Dice Continental Ltd, Nigeria. Our customer support email is help@rhigi.com. Our Festac Central Hub is at 721 Road, C Close, Festac Town, Lagos, Nigeria.

Accepted payment methods

Available payment methods are displayed at checkout and may include cards, bank transfer, approved payment channels and Rhigi Wallet where eligible. Availability may change for security, technical or regulatory reasons.

Payment processing

Card and bank-payment processing may be handled by regulated or approved payment service providers. Rhigi receives transaction confirmations and payment references but does not intentionally collect or retain full card numbers, PINs or card security codes when the provider hosts the payment process.

Security measures

Rhigi uses HTTPS encryption, controlled administrative access, account authentication, transaction logging and fraud screening. Payment providers are expected to apply their own security and industry controls, including applicable payment-card standards.

Customer responsibilities

• Use only payment methods you are authorised to use.
• Never send your PIN, OTP, password or full card details to Rhigi staff.
• Confirm that the website address is rhigi.com before signing in or paying.
• Report suspicious messages or unauthorised activity promptly.

Payment review and failed transactions

An order may be held while payment or identity information is verified. A debit alert does not always mean Rhigi received settled funds. Where a transaction fails but the account is debited, the customer should contact the bank or payment provider and may also send Rhigi the transaction reference for investigation.

Refund security

Refunds are ordinarily returned through the original payment channel or another agreed lawful method. Rhigi will never ask a customer to pay a fee to release a legitimate refund.