Frequently Asked Questions

Rhigi is operated by Dice Continental Ltd, Nigeria. Our customer support email is help@rhigi.com. Our Festac Central Hub is at 721 Road, C Close, Festac Town, Lagos, Nigeria.

How do I place an order?

Add eligible products to your cart, proceed to checkout, enter accurate delivery details, choose a delivery and payment option, then place the order.

Do you deliver nationwide?

Products marked Nationwide Delivery can be sent to supported locations across Nigeria. Lagos-Only products cannot be ordered to destinations outside Lagos.

Can I pick up my order?

Yes, where Direct Pickup is displayed at checkout. Pickup is from the Festac Central Hub and is usually available within about one hour after confirmation. Wait for the pickup-ready notice.

How do I track my order?

Open the order from My Account or scan the QR code on the shipping label. The Rhigi tracking page shows the current fulfilment stage.

Can I cancel an order?

An unpaid order may be cancelled from the account area. For a paid order, contact support immediately. Cancellation may not be possible after fulfilment or dispatch has begun.

How do returns work?

Open a support ticket or email help@rhigi.com with your order number and evidence of the issue. Wait for a Return Authorisation before sending the product.

When will I receive my refund?

Approved refunds are normally initiated within 5–10 business days, but the payment provider or bank may take additional time.

Is payment secure?

Payments are processed through supported secure payment channels. Rhigi staff will never ask for your PIN, OTP, password or complete card details.

What is Rhigi Wallet?

Rhigi Wallet may hold eligible refunds, bonuses or customer-funded balances and can be used where the wallet covers the complete order total and the option is available.

How does Rhigi AI Negotiator work?

For eligible products, the AI Negotiator may generate a limited personalised offer. Offers may expire, be subject to quantity limits and cannot necessarily be combined with other promotions.

How do I contact support?

Email help@rhigi.com, use the WhatsApp support button or submit a support ticket from My Account.