Refund & Returns Policy

Rhigi is operated by Dice Continental Ltd, Nigeria. Our customer support email is help@rhigi.com. Our Festac Central Hub is at 721 Road, C Close, Festac Town, Lagos, Nigeria.

Our returns standard

Rhigi accepts eligible returns and provides repair, replacement or refund remedies where goods are defective, unsafe, materially different from their description, incorrect, incomplete or unsuitable for a purpose specifically communicated to and accepted by Rhigi. Nothing in this policy limits mandatory rights under Nigerian consumer-protection law.

Reporting period

Please report transit damage, missing items or an incorrect product within 48 hours of delivery so we can investigate quickly. Defects that were not reasonably discoverable at delivery should be reported as soon as they become apparent. A short reporting period does not remove rights that cannot legally be excluded.

Change-of-mind returns

Where Rhigi permits a discretionary change-of-mind return, the request should normally be made within 7 days of delivery. The item must be unused, complete, in resalable condition and returned with accessories, manuals, gifts, labels and original packaging. Approved return-delivery costs may be deducted from the refund unless the return arose from Rhigi’s error or a defective, unsafe or misdescribed product.

Items generally not returnable for change of mind

• Personal-care, hygiene or intimate-use products once opened.
• Consumables, food, cosmetics or health products where seals have been broken.
• Software, digital products, activation codes or downloadable items once supplied.
• Customised, personalised or specially ordered goods.
• Items damaged through misuse, unauthorised repair, liquid exposure, power surge, accident or failure to follow instructions.

These exclusions do not apply where the product is defective, unsafe, misdescribed or otherwise subject to a mandatory remedy.

Return procedure

1. Open a support ticket from your account or email help@rhigi.com with the order number and reason.
2. Provide clear photographs, video or diagnostic information where requested.
3. Wait for a Return Authorisation and return instructions before sending the item.
4. Package the item securely and include all relevant components.

Inspection and remedy

Returned goods may be inspected or tested. Depending on the circumstances and applicable law, Rhigi may repair the item, replace it, issue store wallet credit or refund the qualifying amount to the original payment method. We will not impose wallet credit instead of a legally required refund without the customer’s agreement.

Refund timing

Once approved, Rhigi will initiate a refund within a reasonable period, usually within 5–10 business days. The receiving bank or payment provider may require additional processing time.